Clearpay and Clearance Items

• Purchases made using Clearpay are not eligible for in-person refunds. For a refund, return these items by post using Royal Mail.
• Clearance items can be returned for an exchange or store credit if you change your mind. Please follow the return instructions below.

Postal Return

To return a Product, please contact our Customer Service team at littlejarjewellery@outlook.com within 14 days of receipt. Products must be returned in their original condition and packaging. It is up to the customer to arrange and cover any postal costs for returns.

At Little Jar Jewellery, we are committed to ensuring the highest standards of hygiene and safety for our customers. Due to UK hygiene laws, certain types of jewellery are non-returnable and non-refundable once purchased. Please read this policy carefully before making your purchase.

• Items purchased online can be returned within 14 days for a refund to the original payment method.
• Ensure items are unworn, in pristine condition, and returned in their original packaging. 

Important Notes

• Personalised or engraved items cannot be returned unless they are faulty or do not match the order specifications.
• Orders cannot be canceled before dispatch, but you can return the items once they are delivered.
• A 14-day cooling-off period applies for returns, starting from the day after the delivery of the item.

Personalised, Pierced & Engraved Jewellery

• Returns are not accepted for opened pierced items, personalised, or engraved jewellery unless they are faulty or incorrect as per your order.
• Cancellations for personalised orders must be made before receiving the order acceptance email. Once accepted, the order is binding and cannot be canceled.

Faulty Items: 

If the product is found to be defective upon delivery, you must notify us within 14 days of receiving the item. In such cases, we will offer a replacement, repair, or full refund, subject to inspection and verification of the fault. These Would have to be returned in the original packaging with no signs of wear.

 Hygiene Standards

We ensure that all jewellery is thoroughly inspected and packaged in a hygienic and sealed manner before dispatch. Once opened, hygiene regulations prevent us from accepting returns or exchanges for non-faulty items due to the potential health risks associated with wearing body-related jewellery.

For our full Terms and Conditions of Sale please see here